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Covid19 Update

As a Hotel, the health, wellbeing and safety of our guests and staff is of paramount importance. We want to be able to welcome guests back to an environment where they feel safe and comfortable.  Enjoying your holiday with minimal disruption whilst also ensuring that you and your family are safe is a difficult balance to strike, but we’ve taken some measures that we believe will help to reassure our guests that will be possible. 

In line with the Government protocols we will be introducing the following temporary measures when we are able to welcome guests back to the Hotel: 

Minimising Contact

We will be implementing new systems such as online check-in, room charges and room service to ensure that we are minimising the contact that you have with staff on a day to day basis, whilst also enhancing your overall holiday experience.   

Social Distancing

Whilst we will be limiting the number of sun loungers around our pools to comply with the Government Guidelines, we will be exponentially increasing the number of sun loungers that guests can access in their own personal outdoor space.   

Staff Training

We will ensure that our staff are trained thoroughly in the latest hygiene protocols and that, although they will maintain physical distance from guests, that they are able to continue to offer the same high level of hospitality that our guests have come to expect.  

Visual Indicators

Along with improved Hotel signage to remind our guests of the measures they themselves should be taking, we will also be increasing our cleaning levels in all public areas to allow for an ongoing cycle of cleaning to take place at the Hotel. As our homelife has changed and we have adapted to the differences, so will your holiday experience.  However, we will continue to strive to offer our guests the very best holiday experience that is possible, whist continuing to ensure the safest possible environment in which to enjoy it.  

We will continue to update our guests on new initiatives and systems that the Hotel may implement to ensure their safety whilst staying true to the holiday experience that we have always offered.    

 
Matina Aparthotel

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